Mid‑Market Customer Success Lead — Drive Adoption & Growth

Hover; San Francisco (CA); Hybrid; USD 97,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Unlimited paid time off

Generous paid family leave

Mandatory self-care days

Wellbeing resources

Job summary

Hover is seeking a Customer Success Manager in San Francisco to manage onboarding and guide mid-market customers through the product adoption process. You will be responsible for ensuring customer satisfaction and retention.

The ideal candidate has over three years of experience in customer success roles and strong communication skills. Benefits include competitive salary, comprehensive healthcare, and unlimited PTO.

Qualifications

• 3+ years of Customer Success or Account Management experience.
• Experience managing customers through the full lifecycle.
• Strong ability to communicate effectively and build relationships.

Responsibilities

• Lead onboarding for new customers, ensuring proper implementation.
• Drive adoption and engagement across mid-market accounts.
• Provide proactive lifecycle support to improve customer retention.

Skills

Customer Success Experience

Training Skills

Communication Skills

Data Analysis

Organizational Skills

Tools

CRM Software

Job description

Hover is seeking a Customer Success Manager in San Francisco to manage onboarding and guide mid-market customers through the product adoption process. You will be responsible for ensuring customer satisfaction and retention.

The ideal candidate has over three years of experience in customer success roles and strong communication skills. Benefits include competitive salary, comprehensive healthcare, and unlimited PTO.