Customer Success Manager — Startup, SF | Growth & Impact

Pump.co; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% medical coverage for you

401k

32 vacation days

Unlimited sick leave

Yearly company-paid team retreats

Job summary

A technology startup is seeking a Customer Success Manager to be the first line of defense for customers, addressing queries and managing product requests. The ideal candidate will excel in communication and critical thinking, contributing to customer satisfaction and insights for product enhancements. This role offers a competitive salary and comprehensive benefits, including 100% medical coverage and generous vacation days.

Qualifications

• Strong background in customer support via email and phone.
• Ability to work evenings and weekends as needed.
• Experience collaborating with teams outside of Support.

Responsibilities

• Diagnose complex problems and collaborate with support lead.
• Engage with customers via phone, email, and chat.
• Contribute to product improvements based on customer feedback.

Skills

Excellent verbal and written communication skills

Critical thinking skills

Experience in customer support

Ability to provide support via multiple channels

Ownership mindset

Tools

Pylon

Zendesk

Job description

A technology startup is seeking a Customer Success Manager to be the first line of defense for customers, addressing queries and managing product requests. The ideal candidate will excel in communication and critical thinking, contributing to customer satisfaction and insights for product enhancements. This role offers a competitive salary and comprehensive benefits, including 100% medical coverage and generous vacation days.