Mid-Level Desk-Side IT Support Technician – Secret Clearance

Leidos Inc; Ridgecrest (CA); On-site; USD 43,000 - 45,000; Full time

Job summary

Leidos Inc in Ridgecrest, CA is seeking a Mid-level Desktop Support Technician to support a government site as part of the Field Services team. You will provide desk-side support, troubleshoot and repair IT devices, and ensure timely incident resolution.

The role requires US citizenship, a DoD Secret Clearance, and a HS diploma with 4+ years of relevant experience; DoD 8570 IAT Level II: Security+ or higher certification is required.

Qualifications

• US citizenship required.
• DoD Secret Clearance required.
• HS diploma with 4+ years of relevant experience or higher education.
• DoD 8570 IAT Level II: Security+ or higher certification.

Responsibilities

• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Serve as backup to the Site Operations Lead

Skills

Customer service

Written and verbal communication

IT enterprise operations

Desk-side support

Education

HS diploma with 4+ years of relevant experience

Job description

Leidos Inc in Ridgecrest, CA is seeking a Mid-level Desktop Support Technician to support a government site as part of the Field Services team. You will provide desk-side support, troubleshoot and repair IT devices, and ensure timely incident resolution.

The role requires US citizenship, a DoD Secret Clearance, and a HS diploma with 4+ years of relevant experience; DoD 8570 IAT Level II: Security+ or higher certification is required.