Microsoft 365 Copilot & Jira Administrator (Tier 2–3)

Altec Industries, Inc; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Vacation and holidays

Parental leave

Disability leave

Flexible spending accounts

Tuition assistance

Employee assistance program

Life insurance

Wellness program

Job summary

Altec Industries, Inc. seeks a Tier 2–3 subject matter expert to manage Microsoft 365 apps, Copilot, and Jira administration.

You will own Copilot configuration, license operations, and implement AI access policies in partnership with security teams. The role supports multiple manufacturing locations with a preference for Birmingham, AL, and requires strong PowerShell scripting, Microsoft 365 administration experience, and collaboration across business units to drive secure, effective AI

Qualifications

• Bachelor's degree in MIS, Computer Science or related technical discipline with 4+ years relevant experience.
• Experience administering Microsoft 365 apps and services.
• Experience with Microsoft Copilot administration preferred.
• PowerShell scripting experience.
• Experience with ticketing or work management tools such as Jira.
• Detail-oriented with strong troubleshooting skills.
• Ability to work with various business units to understand needs and resolve issues.
• The job level may be modified upward based on the qualifications of the candidate.

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot using admin portals and PowerShell.
• Provide Tier 2–3 support resolving issues from enablement teams and end users.
• Manage Microsoft 365 and Copilot license operations, including assignment, provisioning, reclamation, and cost tracking.
• Implement and maintain Copilot and AI access policies, settings, and controls in partnership with AI Enablement and Security.
• Manage helpdesk intake, requests, and administration in Jira (Atlassian).
• Review Microsoft 365 upcoming changes and new features for admin impact and readiness.
• Develop and track metrics for Microsoft 365 and Copilot, including usage, adoption, licensing, and cost.
• Create detailed documentation of configuration, settings, and support procedures.
• Partner with the AI Enablement Specialist and Modern Workplace team to support rollouts and adoption.

Skills

Microsoft 365 administration

Copilot administration

PowerShell scripting

Jira administration

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in MIS/CS

Tools

Jira

PowerShell

Job description

Altec Industries, Inc. seeks a Tier 2–3 subject matter expert to manage Microsoft 365 apps, Copilot, and Jira administration.

You will own Copilot configuration, license operations, and implement AI access policies in partnership with security teams. The role supports multiple manufacturing locations with a preference for Birmingham, AL, and requires strong PowerShell scripting, Microsoft 365 administration experience, and collaboration across business units to drive secure, effective AI