Microsoft 365 Copilot Administrator (Tier 2–3)

Altec; Saint Joseph (MO); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Presc.Drug

Retirement 401(k) matching

Vacation and Holidays

Parental Leave

Disability Leave

Flexible Spending Accounts

Tuition Assistance

Employee Assistance Program

Life Insurance

Additional Wellness Programs

Job summary

Altec is seeking a Tier 2–3 subject matter expert to administer Microsoft 365 apps and the Copilot ecosystem, owning Copilot and Cowork configuration, license operations, and Jira administration. The role partners with the AI Enablement Specialist to ensure a secure, well-run platform.

This position can work from any Altec manufacturing location, with preferences for Birmingham, AL; St. Joseph, MO; Creedmoor, NC; or Mt. Airy, NC, and may involve travel up to 25% as needed.

Qualifications

• Bachelor's degree in MIS, Computer Science or related technical discipline strongly preferred and 4 years relevant experience OR 6 years relevant work experience
• Experience administering Microsoft 365 apps and services
• Experience with Microsoft Copilot administration preferred
• PowerShell or scripting experience
• Experience with ticketing or work management tools such as Jira
• Detail-oriented with strong troubleshooting skills
• Ability to work with various business units to understand needs and resolve issues
• The job level may be modified upward based on the qualifications of the candidate

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot using admin portals and scripting tools such as PowerShell
• Provide Tier 2–3 support, resolving issues escalated from enablement teams and end users
• Manage Microsoft 365 and Copilot license operations, including assignment, provisioning, reclamation, and cost tracking
• Implement and maintain Copilot and AI access policies, settings, and controls in partnership with AI Enablement and Security
• Manage helpdesk intake, requests, and administration in Jira (Atlassian)
• Review Microsoft 365 upcoming changes and new features for admin impact and readiness
• Develop and track metrics for Microsoft 365 and Copilot, including usage, adoption, licensing, and cost
• Create detailed documentation of configuration, settings, and support procedures
• Partner with the AI Enablement Specialist and Modern Workplace team to support rollouts and adoption

Skills

Strong troubleshooting

Cross-functional collaboration

Detail-oriented

Business-unit liaison

Education

Bachelor's degree in MIS/CS or related field

Tools

Microsoft 365

Copilot administration

PowerShell

Jira (Atlassian)

Job description

Altec is seeking a Tier 2–3 subject matter expert to administer Microsoft 365 apps and the Copilot ecosystem, owning Copilot and Cowork configuration, license operations, and Jira administration. The role partners with the AI Enablement Specialist to ensure a secure, well-run platform.

This position can work from any Altec manufacturing location, with preferences for Birmingham, AL; St. Joseph, MO; Creedmoor, NC; or Mt. Airy, NC, and may involve travel up to 25% as needed.