Senior Microsoft 365 & Copilot Administrator

Altec Industries, Inc; Saint Joseph (MO); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement 401(k)

Vacation and Holidays

Parental Leave

Disability Leave

Tuition Assistance

Employee Assistance Program

Life Insurance

Wellness Programs

Job summary

Altec Industries, Inc is seeking a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem. You will own Copilot and Cowork configuration, license operations, and Jira administration while partnering with the AI Enablement Specialist to align access policy and adoption goals with a secure, well-run platform.

This position can work from any Altec manufacturing location, with preference given to Saint Joseph, MO or other listed sites.

Qualifications

• Bachelor's degree in MIS, Computer Science or related technical discipline; 4 years relevant experience OR 6 years relevant work experience.
• Experience administering Microsoft 365 apps and services.
• Experience with Microsoft Copilot administration preferred.
• PowerShell or scripting experience.
• Experience with ticketing or work management tools such as Jira.
• Detail-oriented with strong troubleshooting skills.
• Ability to work with various business units to understand needs and resolve issues.
• Job level may be adjusted upward based on qualifications.

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot using admin portals and PowerShell.
• Provide Tier 2–3 support, resolving issues escalated from enablement teams and end users.
• Manage Microsoft 365 and Copilot license operations, including assignment, provisioning, reclamation, and cost tracking.
• Implement and maintain Copilot and AI access policies, settings, and controls in partnership with AI Enablement and Security.
• Manage helpdesk intake, requests, and administration in Jira (Atlassian).
• Review Microsoft 365 upcoming changes and new features for admin impact and readiness.
• Develop and track metrics for Microsoft 365 and Copilot, including usage, adoption, licensing, and cost.
• Create detailed documentation of configuration, settings, and support procedures.
• Partner with the AI Enablement Specialist and Modern Workplace team to support rollouts and adoption.

Skills

Microsoft 365 administration

Copilot administration

PowerShell

Troubleshooting

Cross-team collaboration

Question/issue analysis

Detail-oriented

Education

Bachelor's degree in MIS, Computer Science or related technical discipline

Tools

Jira

Job description

Altec Industries, Inc is seeking a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem. You will own Copilot and Cowork configuration, license operations, and Jira administration while partnering with the AI Enablement Specialist to align access policy and adoption goals with a secure, well-run platform.

This position can work from any Altec manufacturing location, with preference given to Saint Joseph, MO or other listed sites.