Microsoft 365 Copilot & Jira Admin

Altec; Creedmoor (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement options

Vacation and holidays

Parental Leave

Disability leave

Flexible Spending Accounts

Tuition Assistance

Employee Assistance program

Life Insurance

Wellness programs

Job summary

Altec seeks a Tier 2–3 SME and administrator for Microsoft 365 apps and the Copilot ecosystem. Owns Copilot and Cowork configuration, license operations, and Jira administration, partnering with the AI Enablement Specialist to ensure a secure, well-run platform.

This role can be based at any Altec manufacturing location, with preference for Birmingham, AL; St. Joseph, MO; Creedmoor, NC; or Mt. Airy, NC. Strong scripting and collaboration skills are required.

Qualifications

• Bachelor's degree in MIS, CS or related technical discipline; 4 years of relevant experience or 6 years of relevant work experience.
• Experience administering Microsoft 365 apps and services.
• Experience with Microsoft Copilot administration preferred.
• PowerShell or scripting experience.
• Experience with Jira or similar ticketing/work management tools.
• Detail-oriented with strong troubleshooting skills.
• Ability to collaborate with diverse business units to resolve issues.
• Job level may be adjusted upward based on qualifications.

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot using admin portals and scripting tools.
• Provide Tier 2–3 support, resolving issues escalated from enablement teams and end users.
• Manage Microsoft 365 and Copilot license operations, including assignment and cost tracking.
• Implement and maintain Copilot and AI access policies in partnership with Security.
• Manage Jira (Atlassian) administration and helpdesk intake.
• Review upcoming changes and features for admin impact and readiness.
• Develop and track usage, adoption, licensing, and cost metrics.
• Create detailed documentation of configurations and procedures.
• Partner with AI Enablement and Modern Workplace teams on rollouts.

Skills

Microsoft 365 administration

Copilot administration

PowerShell scripting

Ticketing/Jira maintenance

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in MIS, Computer Science or related technical discipline

4 years relevant experience OR 6 years relevant work experience

Tools

PowerShell

Jira

Microsoft Copilot administration

Job description

Altec seeks a Tier 2–3 SME and administrator for Microsoft 365 apps and the Copilot ecosystem. Owns Copilot and Cowork configuration, license operations, and Jira administration, partnering with the AI Enablement Specialist to ensure a secure, well-run platform.

This role can be based at any Altec manufacturing location, with preference for Birmingham, AL; St. Joseph, MO; Creedmoor, NC; or Mt. Airy, NC. Strong scripting and collaboration skills are required.