Collaboration & Productivity Engineer - Copilot - Microsoft 365

Request Technology, LLC; Houston (TX); Hybrid; Full time

Job summary

A leading technology solutions provider in Houston is seeking a skilled Collaboration & Productivity Engineer II to focus on Microsoft 365 Copilot and integrate high-impact AI solutions. The role involves administering Microsoft 365, developing custom AI agents, and enhancing workflow productivity by partnering with staff. Candidates should have at least 3 years of experience, especially with Microsoft Copilot, and possess strong troubleshooting skills. This position requires both on-site and remote work flexibility.

Qualifications

• Minimum of 3+ years administering Microsoft 365 in a mid- to large-scale enterprise.
• At least one year focused specifically on Microsoft Copilot.
• Experience with M365 governance tools such as Data Loss Prevention and eDiscovery.

Responsibilities

• Implement and manage Copilot solutions across departments.
• Develop custom AI agents using Microsoft Copilot Studio.
• Create documentation and training resources for effective Copilot use.

Skills

Microsoft Purview

Microsoft 365 administration

AI and Copilot integration

PowerShell scripting

Troubleshooting complex issues

Tools

Microsoft Teams

Exchange Online

SharePoint Online

OneDrive for Business

Job description

Collaboration & Productivity Engineer II - Microsoft 365 - Copilot (AI)

LOCATION: HOUSTON, TX

3 days onsite and 2 days remote

Looking for a candidate with Microsoft 365 collaboration to build high impact AI solutions integration configuration support of copilot across the firm. You will develop custom AI agents copilots studio PowerShell scripting Ai and Copilot integration skills Microsoft 365 administration hands on support of SharePoint online Microsoft teams exchange online and one drive for business

Are you energized by helping organizations unlock the full potential of Microsoft 365 and generative AI? As the Firm’s Collaboration and Productivity Engineer II, you will serve as the in-house expert for Microsoft Copilot and the broader Microsoft 365 (M365) collaboration ecosystem.

Implement and manage Copilot solutions by deploying, configuring, and maintaining Microsoft 365 Copilot and custom agents across departments; oversee tenant settings, licensing, and integrations with the Firm’s M365 environment.

Develop custom AI agents using Microsoft Copilot Studio to support Firm-specific workflows, ensuring proper data sources, permissions, and security boundaries across SharePoint, Teams, and other repositories.

Enhance productivity in administrative and legal workflows by partnering with attorneys and staff to identify high-value AI use cases—such as email summarization, document comparison, meeting preparation, research support, and report generation.

Strengthen governance and compliance by working with Security Governance and Risk Management to enforce Firm policies within Copilot Guardrails and M365; implement Microsoft Purview solutions including Data Loss Prevention (DLP), retention, eDiscovery, and ethical walls

Create documentation and training resources such as SOPs, knowledge articles, and user guides; lead training sessions to promote effective use of Copilot, Copilot Studio, and M365 collaboration tools.

Qualifications:

MUST: Microsoft Purview

Experience: Minimum of 3+ years administering Microsoft 365 in a mid- to large-scale enterprise, including at least one year focused specifically on Microsoft Copilot.

Microsoft 365 administration expertise with hands‑on support of SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive for Business.

AI and Copilot integration skills including deployment and management of Microsoft 365 Copilot and Copilot Studio (or comparable AI platforms) with a clear understanding of enterprise AI capabilities and constraints.

Security and compliance proficiency with M365 governance tools such as Microsoft Purview, Data Loss Prevention, retention policies, and eDiscovery, including experience applying controls to meet regulatory or client confidentiality requirements.

Scripting and automation capability in PowerShell, plus experience with Power Automate or Power Apps to streamline administrative workflows.

Strong troubleshooting ability with a record of resolving complex M365 collaboration and AI‑related issues efficiently.