M365 & Copilot Platform Administrator

Altec Industries, Inc; Creedmoor (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Vacation & Holidays

Parental Leave

Disability Leave

Flexible Spending Accounts

Tuition Assistance

Wellness Programs

Life Insurance

Job summary

Altec Industries, Inc. seeks a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem. The role owns Copilot configuration, license operations, and Jira administration, collaborating with AI Enablement to ensure a secure, well-run platform.

Remote-friendly across Altec locations with preference for Creedmoor, NC, and other listed sites. Ideal candidates have Microsoft 365 administration experience and scripting skills to support policy and adoption

Qualifications

• Bachelor's degree in MIS, Computer Science or related technical discipline strongly preferred and 4 years relevant experience OR 6 years relevant work experience.
• Experience administering Microsoft 365 apps and services.
• Experience with Microsoft Copilot administration preferred.
• PowerShell or scripting experience.
• Experience with ticketing or work management tools such as Jira.
• Detail-oriented with strong troubleshooting skills.
• Ability to work with various business units to understand needs and resolve issues.

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot using admin portals and scripting tools like PowerShell.
• Provide Tier 2–3 support, resolving issues escalated from enablement teams and end users.
• Manage Microsoft 365 and Copilot license operations, including assignment, provisioning, reclamation, and cost tracking.
• Implement and maintain Copilot and AI access policies, settings, and controls with AI Enablement and Security.
• Manage helpdesk intake, requests, and administration in Jira (Atlassian).
• Review Microsoft 365 upcoming changes and new features for admin impact and readiness.
• Develop and track metrics for Microsoft 365 and Copilot, including usage, adoption, licensing, and cost.
• Create detailed documentation of configuration, settings, and support procedures.
• Partner with AI Enablement Specialist and Modern Workplace team to support rollouts and adoption.

Skills

Microsoft 365 apps

Copilot administration

PowerShell scripting

Jira administration

Troubleshooting

Education

Bachelor's degree in MIS/CS or related technical discipline

Tools

Jira

Job description

Altec Industries, Inc. seeks a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem. The role owns Copilot configuration, license operations, and Jira administration, collaborating with AI Enablement to ensure a secure, well-run platform.

Remote-friendly across Altec locations with preference for Creedmoor, NC, and other listed sites. Ideal candidates have Microsoft 365 administration experience and scripting skills to support policy and adoption