Microsoft 365 & Copilot Systems Administrator

Altec Industries, Inc; Mount Airy (NC); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx Program

401(k) with Company Match

Vacation and Holidays

Parental Leave

Disability Leave

Job summary

Altec Industries, Inc. is seeking a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem to own Copilot and Cowork configuration, license operations, and Jira administration. This role partners with AI Enablement to align access policy and adoption goals with a secure platform.

The position can be located at any Altec manufacturing site, with preference for Creedmoor, NC or Mt. Airy, NC, and may require travel up to 25% to various locations.

Qualifications

• Bachelor's degree in MIS, Computer Science or related technical discipline strongly preferred and 4 years relevant experience OR 6 years relevant work experience.

Responsibilities

• Configure, troubleshoot, and administer Microsoft 365 apps and Copilot via admin portals and scripting tools.
• Provide Tier 2–3 support, resolving issues escalated from enablement teams and end users.
• Manage Microsoft 365 and Copilot license operations, including provisioning and cost tracking.
• Implement and maintain Copilot and AI access policies with Security teams.
• Manage Jira-based helpdesk intake and administration.
• Review upcoming Microsoft 365 changes for admin impact and readiness.
• Develop and track metrics for 365 and Copilot usage, licensing, and cost.
• Create detailed documentation of configurations and procedures.
• Partner with AI Enablement and Modern Workplace teams on rollouts and adoption.

Skills

Experience administering Microsoft 365

Microsoft Copilot administration

PowerShell or scripting

Jira (Atlassian)

Detail-oriented

Cross-team collaboration

Education

Bachelor's degree in MIS, Computer Science or related technical discipline

Tools

Jira

PowerShell

Job description

Altec Industries, Inc. is seeking a Tier 2–3 subject matter expert and administrator for Microsoft 365 apps and the Copilot ecosystem to own Copilot and Cowork configuration, license operations, and Jira administration. This role partners with AI Enablement to align access policy and adoption goals with a secure platform.

The position can be located at any Altec manufacturing site, with preference for Creedmoor, NC or Mt. Airy, NC, and may require travel up to 25% to various locations.