Miami-Based Customer Success Leader — Drive Client Value

Stone Cobalt Group; Miami (FL); On-site; USD 127,000 - 137,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Stone Cobalt Group in Miami, FL is seeking a Customer Success Manager to maximize value from our products and services. You will lead client relationships, monitor usage and satisfaction, and provide proactive support while coordinating with sales and marketing to improve engagement.

The role requires 3–5 years in customer success, a bachelor’s degree in business or finance, and strong communication skills.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 3–5 years of experience in customer success or similar role.
• Strong communication and interpersonal skills.

Responsibilities

• Managing client relationships.
• Monitoring product usage and satisfaction.
• Providing proactive support.
• Collaborating with sales and marketing teams to improve engagement.
• Overseeing project timelines and ensuring timely delivery of software solutions.
• Leading a team of developers in a collaborative environment.

Skills

Client relationship management

Product usage monitoring

Proactive support

Cross-functional collaboration

Leadership

Software development knowledge

Jira

Trello

Education

Bachelor's degree in business/finance

Tools

Jira

Trello

Job description

Stone Cobalt Group in Miami, FL is seeking a Customer Success Manager to maximize value from our products and services. You will lead client relationships, monitor usage and satisfaction, and provide proactive support while coordinating with sales and marketing to improve engagement.

The role requires 3–5 years in customer success, a bachelor’s degree in business or finance, and strong communication skills.