Customer Success Manager

Stone Cobalt Group; Miami (FL); On-site; USD 127,000 - 137,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Stone Cobalt Group in Miami, FL is seeking a Customer Success Manager to maximize value from our products and services. You will lead client relationships, monitor usage and satisfaction, and provide proactive support while coordinating with sales and marketing to improve engagement.

The role requires 3–5 years in customer success, a bachelor’s degree in business or finance, and strong communication skills.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 3–5 years of experience in customer success or similar role.
• Strong communication and interpersonal skills.

Responsibilities

• Managing client relationships.
• Monitoring product usage and satisfaction.
• Providing proactive support.
• Collaborating with sales and marketing teams to improve engagement.
• Overseeing project timelines and ensuring timely delivery of software solutions.
• Leading a team of developers in a collaborative environment.

Skills

Client relationship management

Product usage monitoring

Proactive support

Cross-functional collaboration

Leadership

Software development knowledge

Jira

Trello

Education

Bachelor's degree in business/finance

Tools

Jira

Trello

Job description

Stone Cobalt Group, a prominent financial services firm, is hiring a Customer Success Manager in Miami, FL, for a full-time position. You will be responsible for maximizing client value from our products and services.

Your daily tasks include managing client relationships, monitoring product usage and satisfaction, and providing proactive support. You will also collaborate with sales and marketing teams to enhance products and client engagement strategies.

Join our dynamic team in Miami, FL, a vibrant city where you'll work with diverse and talented professionals in an active workplace.

The annual compensation for this role ranges from $127,000 to $136,576, inclusive of various benefits that will be discussed in detail during the interview process. These benefits may include health insurance, retirement plans, paid time off, and professional development opportunities. The candidate will be responsible for managing a team of developers, overseeing project timelines, and ensuring the successful delivery of software solutions. The role requires strong leadership skills, technical expertise in software development, and the ability to work effectively in a collaborative team environment. The ideal candidate will have experience with project management tools such as Jira or Trello, as well as proficiency in programming languages relevant to the projects. The workplace is expected to be a dynamic and innovative office setting, fostering a culture of continuous learning and growth.

Candidates must have a bachelor's degree in business, finance, or a related field, along with 3-5 years of experience in customer success or a similar role. Strong communication and interpersonal skills are essential, along with the ability to work independently and as part of a team.

• Managing client relationships, monitoring product usage and satisfaction, providing proactive support, collaborating with sales and marketing teamsBachelor's degree in business, finance, or related field, 3-5 years of experience in customer success or similar role, strong communication and interpersonal skills