Director of Client Success (People Leader)

Dun & Bradstreet; Austin (TX); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Dun & Bradstreet seeks a Client Success Manager to retain existing business and drive growth through post-sale adoption of our products and services. You will lead a high-performing client success team, build strong relationships with key stakeholders, and coordinate across Product, Sales, Support, and Ops to ensure measurable business outcomes.

The role requires 7–10 years in post-sale client management, a Bachelor's degree, and strong communication skills.

Qualifications

• 7–10 years in post-sale client management
• Bachelor's degree required; Master's preferred
• Experience leading client-facing programs delivering measurable business outcomes
• Technical acumen to align business goals with product capabilities

Responsabilités

• Lead customer success teams to achieve satisfaction and strategic goals
• Build a high-performing team through hiring, goal setting, and performance management
• Be a trusted advisor to client organizations and drive ROI with the platform
• Use data to improve team performance and drive product adoption
• Set high expectations and meet operational targets through agile processes
• Advocate for customers and maintain relationships with C-level and VP stakeholders
• Lead from the front and balance servant leadership with proactive account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Connaissances

Client management

Team leadership

Data-driven

Communication

Cross-functional collaboration

Strategic accounts

Problem solving

Formation

Bachelor's degree

Master's preferred

Outils

MS Excel

MS PowerPoint

MS Word

Description du poste

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

Responsibilities

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Qualifications

• Education and Experience
• 7 to 10 years of experience
• Bachelor's Required, Master's Preferred

Required Skills

• Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs