Customer Success Manager: Drive Onboarding & Growth

Voiceproconnect; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

Voiceproconnect is expanding its Florida team with the addition of a Customer Success Manager. This role focuses on ensuring clients achieve their goals while using our product. Responsibilities include managing client relationships, onboarding new clients, preparing account reports, and identifying growth opportunities.

Qualified candidates should have proven experience, excellent communication skills, and a BA/BS degree in Business Administration or relevant fields. Join us to foster account growth and client success.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Experience in providing customer service support.
• Ability to build rapport and collaborate with customers.

Responsibilities

• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Guide customers through the onboarding process and ensure their success with our product.
• Prepare reports on account status and track customer success metrics.
• Identify opportunities for growth within existing accounts.

Skills

Customer relationship management

Onboarding new clients

Excellent communication

Negotiation skills

Collaboration

Education

BA/BS degree in Business Administration or Sales

Job description

Our Florida team is expanding, and we're in search of a Customer Success Manager to ensure our clients achieve their goals while using our product. This role involves managing client relationships, onboarding new clients, and fostering account growth.

Responsibilities:

• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Guide customers through the onboarding process and ensure their success with our product.
• Prepare reports on account status and track customer success metrics.
• Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.

Qualifications:

• Proven work experience as a Customer Success Manager or similar role.
• Experience in providing customer service support.
• Excellent communication and negotiation skills.
• Ability to build rapport and collaborate with customers.
• BA/BS degree in Business Administration, Sales or relevant field.

Interested candidates should submit their application, including a resume and a brief statement on why you're the perfect fit for this role.