Client Success Manager — Drive Growth & Retention

Pinnacle Bridgeway Inc.; Minneapolis (MN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Retirement plan with employer matching

Generous paid time off

Training programs and career growth

Job summary

Pinnacle Bridgeway Inc. is seeking a Customer Success Manager for a full-time position in Minneapolis, MN. You will ensure client satisfaction and retention by understanding client needs, monitoring product usage, and delivering tailored solutions.

You will act as the primary contact and collaborate with cross-functional teams to maximize success and value. The role emphasizes strong communication, data entry, and administrative support, with a focus on timely delivery and high-quality work.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 3 years in customer success or a similar role.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor client usage and engagement to identify trends and improvements.
• Serve as primary point of contact and build strong client relationships.
• Collaborate with cross-functional teams to deliver tailored solutions.

Skills

Strong communication

Interpersonal skills

Data entry

Administrative support

CRM software

Education

Bachelor's degree in business or marketing

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Bridgeway Inc. is seeking a Customer Success Manager for a full-time position in Minneapolis, MN. You will ensure client satisfaction and retention by understanding client needs, monitoring product usage, and delivering tailored solutions.

You will act as the primary contact and collaborate with cross-functional teams to maximize success and value. The role emphasizes strong communication, data entry, and administrative support, with a focus on timely delivery and high-quality work.