Remote Merchant Success Manager - SMB Growth
DoorDash
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Benefits offered by this job
Job summary
DoorDash is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage a focused book of about 75 merchants, guiding them on visibility, listings, and product adoption to drive revenue and reduce churn.
The role blends sales, account management, and portfolio strategy with flexible time between in-office and remote work and travel as needed. You will be measured on activity and outcomes, including revenue, retention, and promotions adoption, and you will
Qualifications
- 2+ years in client-facing sales roles with retention and product adoption.
- Proven outbound sales track record and target attainment.
- Experience using Salesforce or other CRM tools.
- Strong Excel/Sheets skills and data-driven mindset.
Responsibilities
- Manage ~75 restaurant partners with outbound outreach.
- Set goals and review performance with partners.
- Advise on pricing, promotions, and product adoption.
- Deliver quarterly business reviews (QBR) with partners.
- Collaborate with internal growth teams to pitch products.
- Travel for in-person collaboration as needed.
Skills
Tools
Job description
DoorDash is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage a focused book of about 75 merchants, guiding them on visibility, listings, and product adoption to drive revenue and reduce churn.
The role blends sales, account management, and portfolio strategy with flexible time between in-office and remote work and travel as needed. You will be measured on activity and outcomes, including revenue, retention, and promotions adoption, and you will
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