Merchant Platform Ops Lead — Growth & Strategy

TikTok; Los Angeles (CA); On-site; USD 103,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Job summary

TikTok Local Services is hiring a Product Operations Manager to lead merchant onboarding, recruitment, and engagement initiatives. You will align operations with platform product capabilities, analyze data and feedback, and drive scalable processes across cross-functional teams in Culver City, CA.

This role emphasizes dashboard creation, KPI tracking, and strategic program execution. The position requires a Master’s or Bachelor's in a related field with relevant experience and offers the chance

Qualifications

• Master's degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or related field, and 1 year of related work experience.
• OR Bachelor's degree in the same fields and 3 years of related work experience.

Responsibilities

• Develop operations and go-to-market strategies that align with platform product capabilities and business requirements.
• Analyze product and operational data and merchant feedback to propose initiatives that optimize onboarding, recruitment, and engagement.
• Create and maintain guidelines, dashboards, and reports to support scalable operations.
• Define clear success metrics, monitor performance, and conduct post-initiative analyses to refine strategies.
• Collaborate with cross-functional teams to align on business objectives and drive efficiency.

Skills

Data analysis

Dashboards

User research

Market analysis

Project management

Stakeholder communication

Education

Master's degree in Management/Analytics/Marketing/Digital Media/Communications/Business Administration

Bachelor's degree in Management/Analytics/Marketing/Digital Media/Communications/Business Administration

Job description

TikTok Local Services is hiring a Product Operations Manager to lead merchant onboarding, recruitment, and engagement initiatives. You will align operations with platform product capabilities, analyze data and feedback, and drive scalable processes across cross-functional teams in Culver City, CA.

This role emphasizes dashboard creation, KPI tracking, and strategic program execution. The position requires a Master’s or Bachelor's in a related field with relevant experience and offers the chance