Product Ops Lead, Local Services — GTM & Growth

TikTok; Los Angeles (CA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Parental leave

Paid holidays

Job summary

TikTok Local Services (TikTok GO) is seeking a Product Operations Manager to own day-to-day operations for C-side products and collaborate with Product, Design, and Data to improve booking conversion and scale the business. You will embed with frontline teams, surface pain points across search, detail, booking, and post-booking, and translate complex business scenarios into actionable product solutions.

You will lead GTM planning and multi-region rollouts with a strong focus on data-driven

Qualifications

• Bachelor's degree and 5+ years in internet product operations or program management.
• Fluent English in reading, writing, listening, and speaking as daily working language.

Responsibilities

• Own day-to-day product operations and program management for C-side products with cross-functional teams.
• Bridge between business and product; surface pain points and translate into effective solutions.
• Lead end-to-end launches; define GTM and multi-region rollout; manage timelines.
• Create VoC and UX feedback loop; track defects and benchmarks across the funnel.
• Codify best practices; build product health dashboard and growth metrics.

Skills

Fluent English

Stakeholder management

GTM strategy

Product operations

Cross-functional collaboration

Education

Bachelor's degree

Job description

TikTok Local Services (TikTok GO) is seeking a Product Operations Manager to own day-to-day operations for C-side products and collaborate with Product, Design, and Data to improve booking conversion and scale the business. You will embed with frontline teams, surface pain points across search, detail, booking, and post-booking, and translate complex business scenarios into actionable product solutions.

You will lead GTM planning and multi-region rollouts with a strong focus on data-driven