Product Operations Manager - Merchant Platform, TikTok Local Services (Multiple Positions)

TikTok; Los Angeles (CA); On-site; USD 103,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Job summary

TikTok Local Services is hiring a Product Operations Manager to lead merchant onboarding, recruitment, and engagement initiatives. You will align operations with platform product capabilities, analyze data and feedback, and drive scalable processes across cross-functional teams in Culver City, CA.

This role emphasizes dashboard creation, KPI tracking, and strategic program execution. The position requires a Master’s or Bachelor's in a related field with relevant experience and offers the chance

Qualifications

• Master's degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or related field, and 1 year of related work experience.
• OR Bachelor's degree in the same fields and 3 years of related work experience.

Responsibilities

• Develop operations and go-to-market strategies that align with platform product capabilities and business requirements.
• Analyze product and operational data and merchant feedback to propose initiatives that optimize onboarding, recruitment, and engagement.
• Create and maintain guidelines, dashboards, and reports to support scalable operations.
• Define clear success metrics, monitor performance, and conduct post-initiative analyses to refine strategies.
• Collaborate with cross-functional teams to align on business objectives and drive efficiency.

Skills

Data analysis

Dashboards

User research

Market analysis

Project management

Stakeholder communication

Education

Master's degree in Management/Analytics/Marketing/Digital Media/Communications/Business Administration

Bachelor's degree in Management/Analytics/Marketing/Digital Media/Communications/Business Administration

Job description

Product Operations Manager - Merchant Platform, TikTok Local Services (Multiple Positions)

Location:

Employment Type:

Regular

Job Code:

A91237A

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Responsibilities

Develop operations and go-to-market strategies that align with our platform product capabilities and business requirements to enhance the merchant experience. Analyze product and operational data and merchant feedback to propose strategic initiatives that optimize merchant onboarding, recruitment, and engagement and improve product variety on the platform. Create and maintain guidelines, dashboards, and reports to support the implementation of scalable operations. Define clear success metrics, monitor performance, and conduct post-initiative analyses to refine future operational strategies. Collaborate with cross-functional internal teams to align on business objectives, drive impact and operational efficiency.

Qualifications

Must have a Master's degree or foreign equivalent degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or a related field, and 3 years of related work experience.

• Analyzing data, building and maintaining datasets, and creating dashboards for product planning;
• Conducting user research, competitor analysis, and market science analysis, including interviewing customers and gathering survey questionnaires;
• Analyzing product and system performance data to identify trends and improvement opportunities;
• Managing projects involving cross-functional stakeholders to formulate workplans, drive alignment, coordinate collaboration, or deliver strategic business outcomes;
• Interfacing directly with business leaders and stakeholders to present product or project documents, including timeline and status documents.

Travel Requirement: Domestic and international travel required up to 25%.

Employer: TT Commerce & Global Services LLC

Type: Full time, 40 hours/week

Location: Culver City, CA

Salary Range: $102600 - $143640 per year

Job Information

The base salary range for this position in the selected city is $102600 - $143640 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request#IND-DNI