Merchant Onboarding Specialist - Fast, Precise File Review

VOXEPAY LLC; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

VOXEPAY LLC is seeking an operations support role to review merchant applications, collect and verify documents, and route files to the appropriate underwriting desk. You will coordinate with merchants and agents, chase missing items, and maintain thorough back-office notes to ensure fast decisions.

Responsibilities include verifying ownership structures, ensuring banking details align, and tracking files from submission to decision while keeping stakeholders informed.

Qualifications

• Genuinely careful with detail — this job is checking things properly.
• Clear written English for chasing documents without annoying people.

Responsibilities

• Review incoming merchant applications for completeness and consistency
• Verify business details, ownership structure and settlement banking
• Request missing documents from merchants and agents and follow up until they arrive
• Assess which underwriting desk suits a file based on industry and risk profile
• Submit complete files and track them through to a decision
• Keep the agent or sales rep updated so they are not chasing you
• Maintain notes in the back office so anybody can pick up a file

Skills

Attention to detail

Written English

Job description

VOXEPAY LLC is seeking an operations support role to review merchant applications, collect and verify documents, and route files to the appropriate underwriting desk. You will coordinate with merchants and agents, chase missing items, and maintain thorough back-office notes to ensure fast decisions.

Responsibilities include verifying ownership structures, ensuring banking details align, and tracking files from submission to decision while keeping stakeholders informed.