Merchant Onboarding Specialist

Voxepay Llc; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

VOXEPAY LLC is seeking an operations support role to review merchant applications, collect and verify documents, and route files to the appropriate underwriting desk. You will coordinate with merchants and agents, chase missing items, and maintain thorough back-office notes to ensure fast decisions.

Responsibilities include verifying ownership structures, ensuring banking details align, and tracking files from submission to decision while keeping stakeholders informed.

Qualifications

• Genuinely careful with detail — this job is checking things properly.
• Clear written English for chasing documents without annoying people.

Responsibilities

• Review incoming merchant applications for completeness and consistency
• Verify business details, ownership structure and settlement banking
• Request missing documents from merchants and agents and follow up until they arrive
• Assess which underwriting desk suits a file based on industry and risk profile
• Submit complete files and track them through to a decision
• Keep the agent or sales rep updated so they are not chasing you
• Maintain notes in the back office so anybody can pick up a file

Skills

Attention to detail

Written English

Job description

Most merchant applications that get declined were not bad businesses. They were incomplete files — a voided cheque that did not match the legal name, ownership percentages that did not add up, a business description too vague to categorise.

This role catches all of that before the sponsor bank ever sees it. You review incoming applications, check the documents, chase what is missing, and decide which underwriting desk a file should go to given the industry and the risk profile.

You are not the underwriter and you do not approve anything. You are the reason the approval comes back in 24 hours instead of six days.

Responsibilities

• Review incoming merchant applications for completeness and consistency
• Verify business details, ownership structure and settlement banking
• Request missing documents from merchants and agents and follow up until they arrive
• Assess which underwriting desk suits a file based on industry and risk profile
• Submit complete files and track them through to a decision
• Keep the agent or sales rep updated so they are not chasing you
• Maintain notes in the back office so anybody can pick up a file

Requirements

• Authorized to work in the United States
• Based in the United States
• Able to pass a background check after an offer is made
• 1+ year in an operations, onboarding, underwriting support, compliance or documentation role
• Genuinely careful with detail — this job is checking things properly
• Clear written English for chasing documents without annoying people
• Able to work US business hours