Remote Merchant Support Specialist (US Hours)

Voxepay Llc; Northern (KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Remote work

Fixed weekday hours

No night shifts

Training on how payments work

Direct access to the owner

Job summary

Voxepay Llc is seeking a customer support specialist to handle merchant inquiries by email, phone, and ticketing during US business hours. You will diagnose issues with terminals, gateways, and settlements and escalate when needed.

Clear, plain-language explanations of fees will be essential, along with meticulous ticket tracking. We value patience, strong writing, and a willingness to learn payments concepts; experience with a ticketing system is a plus.

Qualifications

• 1+ year in customer support, service or a similar role.
• Clear written English — most of this job is writing.
• Able to pass a background check after an offer is made.
• Authorized to work in the United States.

Responsibilities

• Answer merchant questions by ticket, email and phone during US business hours.
• Troubleshoot terminal, gateway and settlement problems, and escalated what needs escalating.
• Explain statement line items and fees to merchants in plain English.
• Open and track tickets in the back office so nothing is lost between people.
• Spot merchants heading for a risk or chargeback problem and flag them early.
• Write short, clear replies that a busy owner can act on.

Skills

Written English

Patience

Clear communication

Customer support experience

Tools

Ticketing system

Job description

Voxepay Llc is seeking a customer support specialist to handle merchant inquiries by email, phone, and ticketing during US business hours. You will diagnose issues with terminals, gateways, and settlements and escalate when needed.

Clear, plain-language explanations of fees will be essential, along with meticulous ticket tracking. We value patience, strong writing, and a willingness to learn payments concepts; experience with a ticketing system is a plus.