Merchant Growth Tools Product Ops Manager

TikTok Inc.; Seattle (WA); On-site; USD 103,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Parental leave

Disability coverage

Wellbeing programs

Paid holidays and personal time

Job summary

TikTok Inc. is seeking a Product Operations professional to own merchant-side growth tool modules for TikTok Shop in the U.S. You will drive go-to-market execution, analyze merchant feedback, and collaborate with Product, Engineering and Strategy to optimize features and adoption.

Build effective enablement resources, address cross-border market needs, and explore AI-enhanced approaches to improve merchant efficiency and business outcomes.

Qualifications

• 2+ years in product operations, marketing products, data analysis or related fields.
• Strong analytical thinking and data sensitivity to identify issues and opportunities.
• Hands-on experience translating user insights into growth strategies and collaborating cross-functionally.
• Ownership mindset, strong communication and ability to drive outcomes in a fast-changing environment.

Responsibilities

• Own product operations for TikTok Shop merchant-side growth tool modules, including go-to-market execution and growth of feature adoption and usage.
• Analyze merchant feedback and work with Product, Engineering and Strategy to drive iteration and optimization.
• Develop strategies for US merchant needs, especially cross-border ops, to improve efficiency and performance.
• Partner with industry teams and merchants to drive adoption of promotion, CRM, and store design capabilities.
• Build education and enablement content across formats and explore AI to enhance merchant operations.

Skills

Analytical thinking

Data analysis

Ownership

Cross-functional teamwork

Education

Bachelor's degree or above

Tools

SQL

Excel

Job description

TikTok Inc. is seeking a Product Operations professional to own merchant-side growth tool modules for TikTok Shop in the U.S. You will drive go-to-market execution, analyze merchant feedback, and collaborate with Product, Engineering and Strategy to optimize features and adoption.

Build effective enablement resources, address cross-border market needs, and explore AI-enhanced approaches to improve merchant efficiency and business outcomes.