Product Operations Lead, TikTok Shop (US)

TikTok Inc.; Seattle (WA); On-site; USD 103,000 - 144,000; Full time

Job summary

TikTok Inc. is seeking a strategic and execution-oriented Product Operations Manager to lead the U.S. TikTok Shop certification programs. You will bridge global strategy and local execution, defining what a quality merchant looks like and empowering U.S.

partners to meet standards. You will conduct market research on the U.S. consumer and merchant landscape, set vetting rules, and roll out GTM requirements across categories.

Qualifications

• A minimum of 1 year of experience in strategy operations or a related field.
• Bachelor's degree or equivalent experience.
• Ability to manage complex projects from inception to completion in a fast-paced, ambiguous environment.
• Strong analytical and problem-solving skills, with proven experience using data to drive strategic decisions and measure performance.

Responsibilities

• Lead certification programs for the U.S. TikTok Shop to set quality standards.
• Conduct deep-dive research into the U.S. consumer and merchant landscape and drive optimization via feedback loops.
• Define and translate top-tier store criteria into actionable merchant vetting rules.
• Collaborate with Product and Strategy teams to iterate on rules and improve trust and safety on the platform.

Skills

Strategy operations

Project management

Data analysis

Stakeholder communication

Education

Bachelor's degree or equivalent

Job description

TikTok Inc. is seeking a strategic and execution-oriented Product Operations Manager to lead the U.S. TikTok Shop certification programs. You will bridge global strategy and local execution, defining what a quality merchant looks like and empowering U.S.

partners to meet standards. You will conduct market research on the U.S. consumer and merchant landscape, set vetting rules, and roll out GTM requirements across categories.