Merchandising & Customer Experience Associate

Total Wine & More; Lutz (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k) and benefits

Disability & life insurance

Parental leave

Job summary

Total Wine & More is seeking Store Team Members to support inventory, merchandising, and curbside pickup. Internal title: Merchandiser, reporting to store management. You will greet customers, stock shelves, and assist with online orders while ensuring a safe and compliant environment.

Roles include flexibility to cover evenings and weekends, with paid time off, great store discounts, and health plan options. A strong emphasis on product knowledge and excellent service is required.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.

Skills

Customer service

Retail experience

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking Store Team Members to support inventory, merchandising, and curbside pickup. Internal title: Merchandiser, reporting to store management. You will greet customers, stock shelves, and assist with online orders while ensuring a safe and compliant environment.

Roles include flexibility to cover evenings and weekends, with paid time off, great store discounts, and health plan options. A strong emphasis on product knowledge and excellent service is required.