Mentor Match & Enrollment Specialist (Remote-Friendly)

Big Brothers Big Sisters of Kentuckiana; Watterson Park (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote capabilities

Job summary

Big Brothers Big Sisters of Kentuckiana is seeking an Enrollment & Match Support Specialist to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. You'll enroll volunteers and youth, facilitate matches, and provide ongoing support throughout the mentoring journey.

The role emphasizes relationship management, child safety, and high-quality service to volunteers, youth, and families.

Qualifications

• Bachelor's degree preferred in social services or related field.
• Excellent written and verbal communication skills.
• Ability to work some evenings/weekends.

Responsibilities

• Conduct enrollment interviews and assessments with volunteers, youth, and families.
• Lead orientations/training sessions focusing on child safety and program expectations.
• Make strategic match recommendations based on assessments.
• Provide regular coaching and support to ensure match success and longevity.
• Monitor child safety and relationship development with ongoing communication.
• Handle match concerns with empathy while maintaining boundaries and dignity.
• Maintain documentation and track outcomes in the database.
• Support recruitment through outreach and group presentations.
• Build relationships with volunteers, parents/guardians, and youth.
• Foster an inclusive environment where all participants feel valued.
• Coordinate and staff agency events, including match activities.
• Champion fundraising initiatives to sustain the mission.

Skills

Relationship-building

Interviews

Communication

Attention to detail

Microsoft Office

Time management

Remote capabilities

Education

Bachelor's degree in social services or related field

Tools

Microsoft Office Suite

Job description

Big Brothers Big Sisters of Kentuckiana is seeking an Enrollment & Match Support Specialist to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. You'll enroll volunteers and youth, facilitate matches, and provide ongoing support throughout the mentoring journey.

The role emphasizes relationship management, child safety, and high-quality service to volunteers, youth, and families.