Mentor Match Coordinator & Community Liaison

Kansas Big Brothers Big Sisters; Newton (KS); On-site; USD 43,000 - 45,000; Full time

Job summary

Kansas Big Brothers Big Sisters in Newton, KS is seeking a Coordinator – Match Support Specialist to provide exceptional service to mentors and youth. The role emphasizes problem-solving, teamwork, and ongoing skill development in a mission-driven nonprofit.

The coordinator will conduct match meetings, support relationships, and deliver reports while engaging communities through outreach and presentations to recruit new mentors and strengthen the program.

Qualifications

• Bachelor’s degree required.
• Valid driver’s license required.
• Exceptional interpersonal relations.
• Previous customer service experience preferred.
• Fluency in Spanish a plus.
• Knowledge of Microsoft Office and Salesforce preferred.

Responsibilities

• Conduct match meetings, contacts, supervision, and closures within guidelines.
• Assess match relationship focusing on youth development and volunteer satisfaction.
• Provide weekly and monthly reports to supervisor/manager/director.
• Participate in recruitment and outreach activities for the agency.
• Represent KSBBBS at meetings, conferences and events.
• Conduct home visits and interviews with youth and guardians.
• Screen applicants, including background checks and references.

Skills

Exceptional interpersonal relations

Previous customer service experience

Strong verbal and written skills

Spanish language (plus)

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Job description

Kansas Big Brothers Big Sisters in Newton, KS is seeking a Coordinator – Match Support Specialist to provide exceptional service to mentors and youth. The role emphasizes problem-solving, teamwork, and ongoing skill development in a mission-driven nonprofit.

The coordinator will conduct match meetings, support relationships, and deliver reports while engaging communities through outreach and presentations to recruit new mentors and strengthen the program.