Enrollment & Match Support Specialist

Big Brothers Big Sisters; Watterson Park (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote capabilities

Job summary

Big Brothers Big Sisters of Kentuckiana is seeking an Enrollment & Match Support Specialist to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. You'll enroll volunteers and youth, facilitate matches, and provide ongoing support throughout the mentoring journey.

The role emphasizes relationship management, child safety, and high-quality service to volunteers, youth, and families.

Qualifications

• Bachelor's degree preferred in social services or related field.
• Excellent written and verbal communication skills.
• Ability to work some evenings/weekends.

Responsibilities

• Conduct enrollment interviews and assessments with volunteers, youth, and families.
• Lead orientations/training sessions focusing on child safety and program expectations.
• Make strategic match recommendations based on assessments.
• Provide regular coaching and support to ensure match success and longevity.
• Monitor child safety and relationship development with ongoing communication.
• Handle match concerns with empathy while maintaining boundaries and dignity.
• Maintain documentation and track outcomes in the database.
• Support recruitment through outreach and group presentations.
• Build relationships with volunteers, parents/guardians, and youth.
• Foster an inclusive environment where all participants feel valued.
• Coordinate and staff agency events, including match activities.
• Champion fundraising initiatives to sustain the mission.

Skills

Relationship-building

Interviews

Communication

Attention to detail

Microsoft Office

Time management

Remote capabilities

Education

Bachelor's degree in social services or related field

Tools

Microsoft Office Suite

Job description

Position: Enrollment & Match Support Specialist

Location: Louisville, KY

Job Id: 269

# of Openings: 1

Position Snapshot

TITLE: Enrollment & Match Support Specialist

DEPARTMENT: Program

FLSA STATUS: Non-exempt

HOURS: 40 hours

TRAVEL REQUIREMENTS: As needed. Typically, no more than 25% per week.

SALARY: Commensurate with experience

REPORTS TO: Director of Programs

TERRITORY COVERED: Full agency service area

CENTRAL OFFICE: 1519 Gardiner Lane; Louisville, KY 40218

SUPERVISORY RESPONSIBILITY: None

Position Summary

Big Brothers Big Sisters of Kentuckiana (BBBSKY) is seeking a passionate professional to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. In this role, you'll use your relationship-building skills and professional judgment to ensure volunteers and youth are thoughtfully enrolled, matched, and supported throughout their mentoring journey.

About the Role

As an Enrollment & Match Support Specialist, you'll serve as a key relationship manager, ensuring successful matches between adult mentors ("Bigs") and youth ("Littles"). Using BBBS's evidence-based practices, you'll assess participants, facilitate matches, and provide ongoing support to create lasting relationships that lead to positive youth outcomes. Success in this role means building trust, maintaining high standards for child safety, and delivering exceptional service to volunteers, youth, and families.

Key Responsibilities

• Conduct comprehensive enrollment interviews and assessments with volunteers, youth, and families
• Lead individual and group orientations/training sessions focusing on child safety and program expectations
• Make strategic match recommendations based on thorough assessments
• Provide regular coaching and support to ensure match success and longevity
• Monitor child safety and relationship development through ongoing communication with all participants
• Facilitate crucial conversations about match concerns, behavioral changes, and policy violations - addressing challenges with empathy while maintaining professional boundaries and preserving participant dignity
• Maintain detailed documentation and track outcomes using our database
• Support recruitment efforts through community outreach and group presentations
• Build genuine relationships with volunteers, parents/guardians, and youth
• Contribute to an inclusive environment where all participants feel valued
• Help coordinate and staff agency events, including match activities
• Champion agency fundraising initiatives that sustain our mission

What We’re Looking For

• Bachelor's degree in social services, Human Services, or a related field preferred
• Valid driver's license and ability to travel throughout Kentuckiana
• Reliable internet access for remote work capabilities
• Proficiency with Microsoft Office Suite
• Strong cultural competency skills and commitment to fostering an inclusive environment
• Solid relationship-building and interviewing abilities
• Excellence in assessment and attention to detail
• Professional written and verbal communication
• Ability to work some evenings/weekends
• Solutions-focused approach to challenges
• Experience working with diverse populations
• Commitment to continuous learning about systemic barriers facing youth

What We Offer

• Salary commensurate with experience
• Purpose-driven work that directly impacts youth development
• Collaborative, mission-focused culture that values equity and inclusion
• Flexible work arrangements, including some remote capabilities
• Being part of a nationwide movement to transform communities through mentoring

BBBSKY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our organization and enhances our ability to fulfill our mission of empowering youth through mentoring.