Youth Mentoring Match Coordinator

Big Brothers Big Sisters Lone Star; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Retirement plan (matched)

Medical, dental and life insurance

HSA option

Flexible spending account

Awesome time-off

Casual dress

Job summary

Big Brothers Big Sisters Lone Star seeks a Match Support Specialist to provide case management for 95-100 Community Based and/or School Based matches. You will contact volunteers, parents and youth, manage risks, discuss progress, and document needs in the agency database.

Responsibilities include match introductions/closures, re-engagement after closure, and completing evaluations. Requires a bachelor’s degree, 1 year of related experience, and flexibility to work evenings/weekends; bilingual

Qualifications

• Bachelor’s degree in a social or human science.
• One year experience in a non-clinical case management environment with heavy phone work.
• Proficiency with Word, Outlook and Excel; 45 wpm keyboard speed.
• Experience with a database is helpful.
• Availability to work weekday evenings and weekends; travel to local venues.
• Fluency in English/Spanish is helpful but not required.

Responsibilities

• Maintain an assigned caseload of 95-100 Community Based and/or School Based matches.
• Contact volunteers, parents and children per agency standards; provide ongoing risk management and support.
• Discuss match activity, safety reminders, and goal achievements; document needs.
• Share information about agency programs and opportunities to donate.
• Conduct match introductions and closures per BBBSA and agency standards.
• Re-engage participants after match closure and conduct evaluations.
• Input comprehensive assessment notes in the agency database for each touch point.
• Attend team and program meetings; participate in supervisor updates.
• Assist with agency events and other duties as assigned.

Skills

Phone support

Bilingual English/Spanish (helpful)

Communication

Database familiarity

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Database familiarity

Job description

Big Brothers Big Sisters Lone Star seeks a Match Support Specialist to provide case management for 95-100 Community Based and/or School Based matches. You will contact volunteers, parents and youth, manage risks, discuss progress, and document needs in the agency database.

Responsibilities include match introductions/closures, re-engagement after closure, and completing evaluations. Requires a bachelor’s degree, 1 year of related experience, and flexibility to work evenings/weekends; bilingual