Matching & Enrollment Specialist

Big Brothers Big Sisters of Central Indiana

Indianapolis (IN)

Hybrid

Confidential

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

A leading mentoring organization is looking for a full-time HR Coordinator in Indianapolis, IN. This role involves assessing applicants, ensuring adherence to agency policies, and maintaining documentation and budgets. Ideal candidates should possess a Bachelor's degree in Human Services, have strong interpersonal skills, and be flexible in working with diverse groups. Compensation ranges from $37,500 to $39,000 annually, with a hybrid work setup and various employee benefits.

Qualifications

Experience in social services, education, or child development preferred.
Fluent in Spanish preferred (oral/written).
Must have reliable transportation and a valid driver's license.

Responsibilities

Assess eligibility of all applicants through interviews.
Ensure participant understanding of agency policies.
Maintain budget documents and documentation standards.

Skills

Strong interpersonal skills

Empathetic, informed, & culturally responsive

Quick learner & self-starter

Proactive & prepared

Adaptable & attentive

Confident

Education

Bachelor's degree in Human Services or related field

Job description

HR Coordinator at Big Brothers Big Sisters of Central Indiana

Purpose

Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential.

Big Brothers Big Sisters of Central Indiana serves more than 1,000 youth annually ages 8 - 18 in Hamilton, Johnson, and Marion Counties. We partner with parents/caregivers, volunteers, schools, and the donors in our community to defend, ignite, and empower the potential of every child we serve.

Commitment to Core Values of Access, Belonging, & Opportunity

The Core Values of the Big Brothers Big Sisters network are Access, Belonging, & Opportunity. At Big Brothers Big Sisters of Central Indiana, we harness the power of our mission to connect people in relationships that celebrate and affirm who they are, foster a sense of belonging, and enable opportunities and experiences to empower their potential. All staff are expected to demonstrate commitment to the Core Values through their everyday work and learning.

Candidate Qualifications

Strong interpersonal skills: An ability to work with individuals from all walks of life; develop rapport, create excitement about BBBSCI, while determining program eligibility.
Empathetic, Informed, & Culturally Responsive: An ability to exercise the following skills: Trauma-Informed, Strengths-Based, Positive Youth Development, Cultural Humility, and Commitment to core values.
Quick Learner & Self-Starter: A self-motivated, flexible, and hard-working approach.
Proactive & Prepared: Excellent organizational and time-management skills.
Adaptable & Attentive: Ability to handle multiple projects while maintaining an attention to detail.
Confident: Strong decision-making, problem-solving, and communication skills.

Responsibilities

Assess eligibility, suitability, and coach-ability of all applicants by conducting a thorough interview and screening process.
Evaluate each applicant's ability to build and sustain a safe and healthy relationship.
Ensure a client centered approach from inquiry to match support.
Make matches that are most likely to result in strong and enduring relationships.
Ensure participant’s understanding and buy-in on agency policies and program expectations.
Begin the process of evaluating impact through collection of baseline data.
Ensure that appropriate pre-match training is provided to all participants; and
Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.
Assess all program applicants through a thorough interview process. Provide a detailed summary of all information learned using professional insight into determining program eligibility.
Provide recommendations for individual training needs, and for each match participant to ensure a positive experience for the child and successful and satisfying experience for the volunteer.
Provide accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Work with strategically identified external partners (i.e., Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
Staff recruitment booths/tables, match activities and agency events.
Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.
Be an ambassador for BBBSCI (Big Brothers Big Sisters of Central Indiana) by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
Maintain budget documents including invoices and other expenses incurred by department as needed.

General

Maintain timesheet and budget documents, including invoices and other expenses, and submit through proper channels promptly.
Participate and engage in continued staff learning and discussions.
Attend required meetings and events as scheduled.
Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
Always represent BBBSCI professionally, providing courteous service to internal and external constituents and presenting a positive image of BBBSCI.
Abide by BBBSCI policies and practices.
Complete other duties as assigned.

Evaluation of Performance

Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment; and demonstrating the values of Big Brothers Big Sisters of Central Indiana.

Experience, education, degrees, and licenses

Bachelor’s degree preferred. Degree or experience in Human Services, Social Services, or related field, or experience in social services, education and/or child development required.
Participation in continuing education programs as requested.
Must be able to work proficiently with computers and other office equipment.
Fluent in Spanish preferred (oral/written).
Expected weekly travel throughout the Central Indiana service area to meet the needs of clients and matches.
Overnight travel potential 0-1% yearly for conferences.
Must be able and willing to work evenings and weekends as required by agency.
Must be able to work proficiently with computers, agency database and other office equipment.
Must have reliable transportation. Drivers of privately owned vehicles must have a valid driver’s license and meet state required automobile insurance minimums. May be required to transport clients.
Must be able to meet eligibility requirements in a background check consisting of National Sex Offender, Criminal History and Motor Vehicle Registry and verified through fingerprinting.

Job Type: Full-time
Pay:$37,500.00 - $39,000.00 per year