Mental Health Intake & Access Coordinator

Dallas-Behavioral-Healthcare-Hospital; DeSoto (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

Dallas Behavioral Healthcare Hospital is seeking a Patient Access Representative to assist individuals seeking mental health care. The role involves in-person and phone communications, processing admissions, and documenting care center activities to ensure smooth patient flow.

The position requires strong communication, data entry, and crisis-intervention skills, with a focus on confidentiality and collaboration with clinical teams to support patient care and safety.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Interact with diverse populations in crisis or high-stress situations.
• Exercise judgment and apply appropriate intervention techniques.
• Handle confidential information with sensitivity.
• Basic data entry and computer skills.

Responsibilities

• Document Care Center calls and admissions per policy.
• Complete admissions paperwork and process pre-certifications.
• Make follow-up calls for no-shows and inquiries.
• Collaborate with interdisciplinary professionals for patient care.
• Maintain accurate patient records and confidentiality.
• Stay informed about programs and services offered by the organization.

Skills

Communication

Crisis intervention

Data entry

Medical record keeping

Patient confidentiality

Telephone etiquette

Problem solving

Team collaboration

Education

High School Diploma

Job description

Dallas Behavioral Healthcare Hospital is seeking a Patient Access Representative to assist individuals seeking mental health care. The role involves in-person and phone communications, processing admissions, and documenting care center activities to ensure smooth patient flow.

The position requires strong communication, data entry, and crisis-intervention skills, with a focus on confidentiality and collaboration with clinical teams to support patient care and safety.