Practice Assistant (Chicago Logan Square)

Geode Health Inc.; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Medical, dental and vision benefits

401k plan match

Paid vacation and holidays

Job summary

Geode Health is hiring a Practice Assistant for the Logan Square Chicago office to serve as the first point of contact, support both administrative and clinical operations, and help ensure smooth office workflow.

The ideal candidate will have 1+ year of medical office experience, strong communication, and the ability to manage schedules, check-ins, and patient records with Athena EMR. This role offers competitive compensation and robust benefits.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort answering the phone and serving our patient population.
• Self-starter, go-getter with strong time management.
• Comfort learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, forms, and follow-up needs.
• Collect payments and document co-pays and balances.
• Maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Medical office experience

Customer service

Time management

Communication skills

Computer skills

Phone handling

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Are you a go-getter? Do you excel at time management and thrive in patient facing environments? If so, this job may be for you! Geode Health is actively recruiting for a passionate Practice Assistant in the Logan Square Chicago office who can partner with us to achieve our mission and ensure our offices run smoothly. Our Practice Assistants are the first impression our patients have of Geode and the glue that holds our office together. Voted “Best Places to Work” in 2025 by Glassdoor.com

About the Role

Our Practice Assistant is a key member of the office and serves as an important first point of contact for patients. This multi-skilled role supports both the administrative and clinical operations of a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers. A Practice Assistant is responsible for managing front-office activities, supporting providers, coordinating patient needs, and ensuring the office operates efficiently. Most importantly, we are looking for someone who is passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective.

Key Responsibilities

Customer Service

Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service. Deliver an exceptional patient experience through warm, responsive, and compassionate service. Respond to patient questions, concerns, and requests in person, by phone, text, our EMR (Athena) and electronically. Help create a positive environment that allows providers to focus on delivering high-quality patient care. Here at Geode we strive for every patient to have an exceptional experience with our front office and measure that via NPS (Net Promoter Score).

Schedule Management

Manage daily schedules, appointment confirmations, cancellations, and waitlists. This helps optimize provider schedules and reduce no-shows. Support check-in/check-out and ensure patients are prepared for their visits.

Office Coordination

Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs. Support communication between patients, providers, and the practice team. Maintain accurate, secure patient records, and support efficient office workflows. Assist providers and clinical staff with administrative needs so they can remain focused on patient care. Support day-to-day clinical and administrative workflows to keep the practice running efficiently.

Collections

Collect payment for services Geode has delivered. Accurately document co-pays, coinsurance, outstanding balances, and other patient payments. Support collection of patient financial obligations in accordance with established policies. Assist patients with questions regarding payments and available financial options.

Compliance & Safety

Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards. Follow established safety and emergency procedures, including assisting during crisis situations. Complete other responsibilities as assigned by the supervisor.

Ideal Candidate

Passionate about improving the mental healthcare experience and Geode Health’s mission. Organized, dependable, and able to take ownership in a fast-paced environment. Strong communicator who works well with patients, providers, and team members. Flexible, team-oriented, and willing to take on tasks wherever needed.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
• A self-starter, go-getter.
• You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Training and Support

Here are some of the ways we will train/support your success in this role:

• Mental Health First Aid (3-year certification)
• Mental Health 101
• Patient Experience
• RCM (billing/collections)
• C-SSRS
• CNS Vital Signs
• Workday EMR: Athena
• General compliance

Benefits

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us as www.geodehealth.com

Geode Health is an Equal Opportunity Employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range: $22.00-$23.00

Come join our rapidly growing team! We are on a mission to empower our patients to live healthier, more rewarding lives through accessible, affordable and effective mental healthcare tailored to their needs.

Listen to Geode’s co‑CMO discuss Geode’s commitment to quality outcomes. Our model is working!