Mental Health Front Office Specialist

Geode Health; Savannah (GA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

Medical, dental and vision benefits

Paid vacation and holidays

401k plan with matching

Job summary

Geode Health is seeking a Practice Assistant for our Savannah office to be the welcoming first point of contact and to help keep our outpatient mental health practice running smoothly. You will support front-office and administrative tasks while assisting providers and coordinating patient needs in a fast-paced environment.

Ideal candidates are patient-focused, organized, and comfortable with EMR systems like Athena, as well as scheduling, payments, and HIPAA compliance.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication and customer service skills.
• Strong computer skills and comfort with phone handling.
• Self-starter with good time management.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as first point of contact; deliver warm, compassionate patient service.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, authorizations, and forms.
• Maintain accurate, confidential patient records and support workflows.
• Assist with collections and explain payment options.
• Follow HIPAA and safety procedures; support crisis procedures.

Skills

Customer service

Time management

Communication

Computer literacy

Self-starter

Education

Associate degree

Bachelor's degree

Tools

Athena EMR

Workday

Job description

Geode Health is seeking a Practice Assistant for our Savannah office to be the welcoming first point of contact and to help keep our outpatient mental health practice running smoothly. You will support front-office and administrative tasks while assisting providers and coordinating patient needs in a fast-paced environment.

Ideal candidates are patient-focused, organized, and comfortable with EMR systems like Athena, as well as scheduling, payments, and HIPAA compliance.