Patient Experience Lead — Mental Health Practice

Geode Health Inc.; Chapel Hill (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Geode Health is hiring a Practice Assistant in our Chapel Hill office to be the first point of contact for patients and to help run the front desk. You will support both administrative and clinical operations in a fast-paced outpatient setting, coordinating appointments, forms, and referrals while maintaining patient confidentiality.

The ideal candidate is organized, reliable, a clear communicator, with 1+ year healthcare experience preferred, and comfortable using Athena EMR.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable learning new technology platforms/systems.

Responsibilities

• Provide excellent customer service and first-point-of-contact support for patients.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, and form processing with providers.
• Collect patient payments and assist with billing inquiries.
• Maintain patient confidentiality and HIPAA compliance; support safety procedures.

Skills

Strong communicator

Time management

Customer service

Organized

Dependable

Team player

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is hiring a Practice Assistant in our Chapel Hill office to be the first point of contact for patients and to help run the front desk. You will support both administrative and clinical operations in a fast-paced outpatient setting, coordinating appointments, forms, and referrals while maintaining patient confidentiality.

The ideal candidate is organized, reliable, a clear communicator, with 1+ year healthcare experience preferred, and comfortable using Athena EMR.