Mental Health Front Desk Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Oak Park (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations and deliver high-quality patient service at their Oak Park location. You will support in-person and telehealth patients, coordinate scheduling, billing, and portal access, and assist clinicians with administrative tasks.

The role emphasizes strong communication, multitasking, and HIPAA compliance, with a friendly team and opportunities to grow within a fast-growing mental health practice.

Qualifications

• High School or equivalent required; associate/bachelor's preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Experience in front desk or patient coordination is a plus.
• Understanding of HIPAA privacy and security requirements.

Responsibilities

• Manage front office daily activities and patient/customer interactions.
• Assist patients with scheduling, billing questions, and portal access.
• Greet patients and check them in/out in a courteous manner.
• Process insurance eligibility verification and collect co-payments.
• Support clinicians with administrative tasks and documentation.

Skills

Multitasking

Communication skills

Independent & team play

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor's degree (preferred)

Tools

Microsoft Office

EMRs

Customer systems

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations and deliver high-quality patient service at their Oak Park location. You will support in-person and telehealth patients, coordinate scheduling, billing, and portal access, and assist clinicians with administrative tasks.

The role emphasizes strong communication, multitasking, and HIPAA compliance, with a friendly team and opportunities to grow within a fast-growing mental health practice.