Mental Health Clinic Front Desk & Scheduling Assistant

Stein Counseling & Consulting; Onalaska (WI); On-site; USD 40,000 - 48,000; Full time

Job summary

Stein Counseling & Consulting in Onalaska, WI seeks an Office Assistant for the closing shift to support front-desk operations, client intake, scheduling, and basic billing in a HIPAA-compliant environment.

The role acts as the first point of contact for clients and visitors, coordinates appointments using TherapyAppointment, Google Calendar, and Google Meet, and assists with documentation and data entry to help clinical staff deliver quality care.

Qualifications

• Experience in front-desk administration.
• Understanding of HIPAA compliance and client privacy.
• Ability to manage intake, scheduling, and basic billing tasks.

Responsibilities

• Welcome clients and visitors at the front desk and route inquiries to the appropriate staff.
• Schedule, modify, and confirm client appointments using TherapyAppointment and Google Calendar/Meet.
• Process intake paperwork and maintain HIPAA-compliant records.
• Support basic billing tasks and ensure accurate documentation.

Skills

Front desk

Client intake

Scheduling

Billing support

HIPAA compliance

Tools

TherapyAppointment (TA)

Google Calendar

Google Meet

Job description

Stein Counseling & Consulting in Onalaska, WI seeks an Office Assistant for the closing shift to support front-desk operations, client intake, scheduling, and basic billing in a HIPAA-compliant environment.

The role acts as the first point of contact for clients and visitors, coordinates appointments using TherapyAppointment, Google Calendar, and Google Meet, and assists with documentation and data entry to help clinical staff deliver quality care.