Mental Health Front Desk & Admin Concierge (Part-Time)

Geode Health Inc.; Madison (WI); On-site; USD 21,000 - 34,000; Part time

Job summary

Geode Health Inc. in Madison, WI is seeking a part-time Practice Assistant to join our outpatient mental health team. This role supports front-office operations and clinical workflows, helping deliver a seamless patient experience.

You will manage schedules, assist with referrals and authorizations, handle payments, and maintain confidential records while supporting providers and staff in a fast-paced setting.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation).
• You will serve our existing patient population.
• A self-starter, go-getter.
• You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Deliver an exceptional patient experience through warm, responsive, and compassionate service.
• Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
• Help create a positive environment that allows providers to focus on delivering high-quality patient care.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists to reduce no-shows.
• Support appointment check-in/check-out and ensure patients are prepared for visits.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
• Collect payment for services Geode has delivered.
• Accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
• Support collection of patient financial obligations in accordance with established policies.
• Assist patients with questions regarding payments and available financial options.
• Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.

Skills

Medical office experience

Time management

Communication skills

Computer skills

Self-starter

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health Inc. in Madison, WI is seeking a part-time Practice Assistant to join our outpatient mental health team. This role supports front-office operations and clinical workflows, helping deliver a seamless patient experience.

You will manage schedules, assist with referrals and authorizations, handle payments, and maintain confidential records while supporting providers and staff in a fast-paced setting.