Front Office & Scheduling Lead for Mental Health

Mind Matters; Coeur d'Alene (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Mind Matters is seeking a reliable Office Manager/Front Desk Coordinator to support a busy mental health therapy practice in Coeur d'Alene. The role emphasizes organization, empathy, confidentiality, and exceptional client service.

You will manage front office operations, answer calls, schedule clinicians, verify insurance, collect copays, and maintain accurate patient records in a HIPAA-conscious environment.

Qualifications

• Previous experience in an office, medical, behavioral health, or mental health setting preferred.
• Experience verifying health insurance benefits is highly preferred.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Comfortable answering phones and interacting with clients.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a busy environment.
• Comfortable working with computers and learning electronic health record (EHR) and scheduling systems.
• Professional, dependable, and able to work well both independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive client information appropriately.

Responsibilities

• Manage the day-to-day operations of the front office.
• Answer and manage incoming phone calls and messages in a professional and welcoming manner.
• Greet and assist clients with professionalism, empathy, and confidentiality.
• Schedule and coordinate appointments for clinicians and clients.
• Manage and maintain clinician schedules, including helping to fill cancellations and openings.
• Keep client information, contact information, insurance information, and other records accurate and up to date.
• Verify client insurance eligibility and benefits before every visit, making sure it is accurate and up to date.
• Obtain and document insurance information and assist with insurance-related questions.
• Collect copays, deductibles, and other client balances.
• Assist with administrative and billing-related tasks.
• Communicate with clinicians regarding scheduling and client needs.
• Help maintain an organized, efficient, and welcoming office environment.
• Handle multiple tasks and changing priorities throughout the day.
• Maintain strict confidentiality and follow HIPAA requirements.

Skills

Organizational skills

Communication skills

Multitasking

Detail orientation

HIPAA compliance

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Mind Matters is seeking a reliable Office Manager/Front Desk Coordinator to support a busy mental health therapy practice in Coeur d'Alene. The role emphasizes organization, empathy, confidentiality, and exceptional client service.

You will manage front office operations, answer calls, schedule clinicians, verify insurance, collect copays, and maintain accurate patient records in a HIPAA-conscious environment.