Clinic Front Desk & Scheduling Specialist

Journey Mental Health Center, Inc.; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Journey Mental Health Center, Inc. in Madison, WI is seeking a Clinical Receptionist (PSSII) to support clinic operations. You will greet callers, schedule appointments, check in clients in the EHR, and assist with meetings across programs.

The role requires strong communication, multitasking, and confidentiality. Evening hours may be required; bilingual Spanish/English is preferred to better serve diverse clients.

Qualifications

• Excellent communication, writing, and listening skills.
• Flexibility and problem-solving with strong attention to detail.
• Ability to work independently and as part of a team.
• Experience handling confidential information.
• Bilingual Spanish/English preferred.

Responsibilities

• Answer phones and route calls with information and direction.
• Check-in consumers by updating information in the EHR.
• Support scheduling needs for clinical staff.
• Maintain waiting area and assist with office tasks.
• Provide coverage for program desks as needed.
• Coordinate with Nursing and Prescribing staff.
• Assist with meetings and workgroups across Journey Mental Health Center.

Skills

Communication skills

Multitasking

Attention to detail

Confidentiality

Teamwork

Independence

Bilingual Spanish/English

Tools

Microsoft Word

Microsoft Excel

Electronic Health Record (EHR)

Email/Internet

Job description

Journey Mental Health Center, Inc. in Madison, WI is seeking a Clinical Receptionist (PSSII) to support clinic operations. You will greet callers, schedule appointments, check in clients in the EHR, and assist with meetings across programs.

The role requires strong communication, multitasking, and confidentiality. Evening hours may be required; bilingual Spanish/English is preferred to better serve diverse clients.