Administrative Assistant

Silver Linings Counseling; Sterling Heights (MI); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Positive work environment

Growth opportunities

Job summary

Silver Linings Counseling is seeking a Front Desk Administrative Staff member to create a welcoming, organized front office environment for clients and staff in Sterling Heights, MI. You will handle scheduling, billing inquiries, and support for clinicians while delivering exceptional customer service.

This part-time role offers potential for full-time, in a compassionate, collaborative practice focused on mental well-being. You will join a dedicated team and grow with the practice.

Qualifications

• High school diploma or equivalent; additional education in office administration is a plus.
• Healthcare or mental health front desk experience preferred.
• Outstanding interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office and familiarity with EHR systems.
• Ability to multitask and thrive in a fast-paced environment.
• Compassionate, empathetic attitude toward clients and families.

Responsibilities

• Greet clients and visitors with a warm, professional demeanor.
• Manage appointment scheduling (booking, rescheduling, cancellations).
• Provide administrative support to clinicians and office leadership.
• Answer phone calls and respond to inquiries about services.
• Maintain confidential client records in HIPAA compliance.
• Process client payments and manage billing inquiries.
• Scan documents into the EHR system.
• Assist with insurance verification, benefit checks, and claims processing.
• Perform general office tasks and correspondence management.
• Coordinate with clinical staff to ensure smooth office operations.
• Light front desk cleaning to maintain a welcoming environment.

Skills

Front desk experience

Healthcare setting experience

Interpersonal skills

Organization skills

Discretion with confidential info

Multitasking

Communication skills

Compassionate attitude

Education

High School Diploma

Office administration training

Tools

Microsoft Office

EHR systems

Job description

You will play an important role in maintaining an organized and supportive front office environment

Who We Are

At Silver Linings Counseling, we are passionate about helping individuals on their journey toward mental well-being. Our practice offers a compassionate, collaborative, and supportive environment for both clients and staff.

We are currently seeking a dedicated, professional, and friendly Front Desk Administrative Staff member to join our team. This role is a key part of the client experience, helping to create a welcoming atmosphere and supporting the smooth day-to-day operation of our office.

Position Overview

As the first point of contact for our clients and visitors, you will play an important role in maintaining an organized and supportive front office environment. You will provide excellent customer service, manage scheduling, handle billing inquiries, and assist with various administrative tasks that support our clinicians and clients.

Key Responsibiities

• Greet clients and visitors with a warm, professional, and welcoming demeanor
  Manage appointment scheduling (booking, rescheduling, cancellations)
• Provide administrative support to clinicians and office leadership
• Answer phone calls and respond to inquiries about SLC’s services
• Maintain accurate and confidential client records in compliance with HIPAA standards
• Process client payments and manage billing inquiries
• Scan testing files and other documents into our Electronic Health Record (EHR) system
• Assist with insurance verification, benefit checks, and claims processing
• Perform general office tasks: filing, faxing, correspondence management
• Conduct bank deposits and maintain related financial records
• Coordinate with clinical staff to ensure smooth and efficient office operations
• Perform light office cleaning to maintain a tidy and welcoming environment in the front desk area, waiting room, and common spaces

Qualifications

• High school diploma or equivalent (additional education in office administration or related field a plus)
• Previous experience in a front desk or administrative role—experience in a healthcare or mental health setting preferred
• Outstanding interpersonal and communication skills
• Excellent organizational skills and keen attention to detail
• Ability to handle confidential and sensitive information with discretion and professionalism
• Proficiency in Microsoft Office Suite and familiarity with Electronic Health Records (EHR) systems preferred
• Ability to multitask and thrive in a fast-paced environment
• Compassionate, empathetic attitude toward clients and their families

Part-Time (with potential for Full-Time)

Work in a positive, supportive, and mission-driven environment
Be part of a growing and well-respected counseling practice
Opportunities for professional growth and advancement
Enjoy a role that makes a meaningful difference in the client experience