Clinic Front Desk & Scheduling Coordinator

Journey Mental Health Center, Inc.; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Journey Mental Health Center, Inc. in Madison, WI seeks a Clinical Receptionist to support clinic operations. The role involves answering phones, updating EHRs, scheduling, and assisting multiple program desks to ensure smooth patient flow.

The position emphasizes confidential handling of information, strong communication skills, and flexible hours, with occasional evenings or weekends as needed. Previous clinic experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Flexibility, problem solving, multitasking, and high attention to detail.
• Ability to work independently and as part of a team.
• Preferred bilingual Spanish/English abilities and clinic experience.

Responsibilities

• Answer phones, provide information and direction to callers.
• Check in consumers by updating information in the EHR and support scheduling.
• Maintain waiting area environment and address consumer concerns.
• Provide clerical support: copies, supplies, desk coverage as needed.
• Support program desks and coordinate with nursing/prescribing staff.

Skills

Communication

Multitasking

Attention to detail

Teamwork

Confidentiality

Independent work

Bilingual Spanish/English

Education

High School diploma

Tools

EHR

MS Word

MS Excel

Job description

Journey Mental Health Center, Inc. in Madison, WI seeks a Clinical Receptionist to support clinic operations. The role involves answering phones, updating EHRs, scheduling, and assisting multiple program desks to ensure smooth patient flow.

The position emphasizes confidential handling of information, strong communication skills, and flexible hours, with occasional evenings or weekends as needed. Previous clinic experience is preferred.