Memorial & Family Services Specialist

Service Corporation International; Akron (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Service Corporation International is seeking candidates to assist Family Service Counselors with interment verifications, blind checks and memorial design. This role supports at-need cemetery families, coordinates arrangements, and maintains detailed logs for counselors.

Minimal supervision is expected, with emphasis on timely communication and accurate processing of memorials and timelines. We welcome candidates who are patient, organized and service‑minded, ready to help families during

Qualifications

• Education: High School diploma or equivalent.
• Certification: Certified in all processes and procedures related to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.).
• Experience: None.
• Knowledge, Skills & Abilities: Communicate effectively with associates, contractor personnel and client families; work productively with minimal supervision; achieves work objectives promptly; resolve routine problems; adapt to changing priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Work with minimal supervision

Timely deliverables

Adaptability

Education

High School diploma or equivalent

Job description

Service Corporation International is seeking candidates to assist Family Service Counselors with interment verifications, blind checks and memorial design. This role supports at-need cemetery families, coordinates arrangements, and maintains detailed logs for counselors.

Minimal supervision is expected, with emphasis on timely communication and accurate processing of memorials and timelines. We welcome candidates who are patient, organized and service‑minded, ready to help families during