Family Care Specialist

Service Corporation International; Nicholasville (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Nicholasville, KY is seeking a Family Care Specialist to assist Family Service Counselors with interment verifications, blind checks and memorials.

You will build at-need charts, verify files, notify families, and help schedule follow-up appointments while maintaining compassionate service to funeral home and client families.

Qualifications

• Education: High School diploma or equivalent.
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
• Experience: None

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Meets with funeral home at-need families.

Skills

Effective communication

Work independently

Problem solving

Adaptability

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Assist the Family Service Counselors with interment verifications, blind checks and memorials.

Family Care Specialist JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

• Education: High School diploma or equivalent
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
• Experience: None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families
• Ability to work productively with minimal supervision; achieves work objectives in a timely manner
• Ability to resolve routine problems promptly and effectively
• Ability to adapt to change in priorities

Postal Code: 40356

Category (Portal Searching): Sales

Job Location: US-KY - Nicholasville

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

\"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.