Memorials & Interment Specialist

Service Corporation International; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Service Corporation International in Indianapolis, IN seeks a Funeral Associate to support Family Service Counselors with interment verifications, blind checks and memorial designs. The role emphasizes compassionate service to families at difficult times, documentation accuracy, and timely follow-up on arrangements.

The candidate should have a high school diploma, willingness to learn certified processes, and the ability to communicate clearly with families and internal teams.

Qualifications

• High school diploma or equivalent.
• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.).
• Ability to communicate effectively with associates, contractor personnel and client families.
• Ability to work productively with minimal supervision; achieve work objectives in a timely manner.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Client/family interaction

Team collaboration

Problem solving

Education

High School diploma or equivalent

Job description

Service Corporation International in Indianapolis, IN seeks a Funeral Associate to support Family Service Counselors with interment verifications, blind checks and memorial designs. The role emphasizes compassionate service to families at difficult times, documentation accuracy, and timely follow-up on arrangements.

The candidate should have a high school diploma, willingness to learn certified processes, and the ability to communicate clearly with families and internal teams.