Memorial Services Coordinator

Service Corporation International; Akron (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Service Corporation International is seeking a detail-oriented associate to support Family Service Counselors with interment verifications, blind checks and memorials. You will build at-need charts, verify files, perform blind checks and coordinate memorial renderings and timelines.

The role requires a high school diploma, certification in related processes, and strong communication with families and partners. No prior experience is required; adaptability to changing priorities is essential.

Qualifications

• Education High School diploma or equivalent.
• Certification in all processes and procedures related to the family service guidebook, interment verification, blind check.
• Experience not required (None).
• Ability to communicate effectively with associates, contractor personnel and client families.
• Ability to work productively with minimal supervision and meet objectives on time.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to changing priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Work under minimal supervision

Problem resolution

Adapt to changing priorities

Education

High School diploma or equivalent

Job description

Service Corporation International is seeking a detail-oriented associate to support Family Service Counselors with interment verifications, blind checks and memorials. You will build at-need charts, verify files, perform blind checks and coordinate memorial renderings and timelines.

The role requires a high school diploma, certification in related processes, and strong communication with families and partners. No prior experience is required; adaptability to changing priorities is essential.