Membership & Volunteer Experience Lead

Discovery-Lab; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Discovery Lab is hiring a Member and Volunteer Coordinator to lead membership and volunteer experiences. You will design tiers, manage records, drive renewals, and plan Members-Only events while coordinating a robust volunteer program focused on recruitment, training, scheduling, retention, and recognition.

You’ll partner across Marketing, Education, Exhibits, and Operations to support positive audience impact, while ensuring adherence to policies and service standards for all members and

Qualifications

• Experience in membership programs or affinity groups.
• Strong communication and customer-service skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Manage and grow Discovery Lab membership program and revenue.
• Coordinate volunteer recruitment, screening, orientation, and scheduling.
• Collaborate with departments to align volunteer support with programs and events.
• Maintain records, respond to inquiries, and track engagement and impact.

Skills

Creativity

Critical thinking

Problem solving

Collaboration

Communication

Team player

Initiative

Can-do attitude

Salesforce experience

Altru experience

Tools

Salesforce

Altru

Job description

Discovery Lab is hiring a Member and Volunteer Coordinator to lead membership and volunteer experiences. You will design tiers, manage records, drive renewals, and plan Members-Only events while coordinating a robust volunteer program focused on recruitment, training, scheduling, retention, and recognition.

You’ll partner across Marketing, Education, Exhibits, and Operations to support positive audience impact, while ensuring adherence to policies and service standards for all members and