Member and Volunteer Coordinator

Discovery-Lab; Tulsa (OK); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Discovery Lab is hiring a Member and Volunteer Coordinator to lead membership and volunteer experiences. You will design tiers, manage records, drive renewals, and plan Members-Only events while coordinating a robust volunteer program focused on recruitment, training, scheduling, retention, and recognition.

You’ll partner across Marketing, Education, Exhibits, and Operations to support positive audience impact, while ensuring adherence to policies and service standards for all members and

Qualifikationen

• Experience in membership programs or affinity groups.
• Strong communication and customer-service skills.
• Ability to manage multiple projects and meet deadlines.

Aufgaben

• Manage and grow Discovery Lab membership program and revenue.
• Coordinate volunteer recruitment, screening, orientation, and scheduling.
• Collaborate with departments to align volunteer support with programs and events.
• Maintain records, respond to inquiries, and track engagement and impact.

Kenntnisse

Creativity

Critical thinking

Problem solving

Collaboration

Communication

Team player

Initiative

Can-do attitude

Salesforce experience

Altru experience

Tools

Salesforce

Altru

Jobbeschreibung

The Member and Volunteer Coordinator, reporting to the Director of Development, is responsible for the membership and volunteer experience. For both members and volunteers, driving recruitment, customer service, and experience strategy and execution. For members, building, launching, and ensuring strong experience and tiered levels of impact. With volunteers, ensure smooth recruitment, screening, orientation, assignment, scheduling, retention, and recognition for individuals and partnerships. The coordinator works cross functionally with marketing, education, exhibits, and other teams to ensure positive impact in efforts. All positions at Discovery Lab are required to assist with front-line operations as needed and may be assigned other duties as applicable by their direct supervisor. This position description is representative of the major position requirements and is not intended to be all-inclusive.Membership ManagementBuilds membership tiers and programming to meet Discovery Lab mission and goals.Fulfils the day-to-day administration of Discovery Lab’s membership program, including maintenance of member records, acknowledgments, renewals, fulfillment of membership materials and programs, and responds to membership inquiries by phone, email, and in-person.Works to reach membership revenue and renewal goals and track membership expenses to meet budget goals.Develop, in partnership with Director of Marketing, membership communications to drive engagement.Plan and execute Members-Only events and programs to increase member affinity, attract new members to the museum, and drive membership retention and utilizations, in partnership with Venue Coordinator.Maintain and report membership trends and be an internal advocate for members’ interests.Volunteer ManagementCoordinate consistency of Discovery Lab’s volunteer program including but not limited to recruiting, retaining, and rewarding volunteers.Build and maintain organizational partnerships and volunteer relationships with external organizations and individuals, in partnership with Director of Development.Work with museum staff to train volunteers and coordinate volunteer orientations, and set clear expectations for performance as a volunteer.Work cross departmentally to identify opportunities for volunteer placement and to ensure all departments benefit from adequate volunteer coverage.Ensure that all volunteers on duty maintain Discovery Lab standards, policies, and practices throughout their shifts.Implement retention strategies for volunteer personnel.Maintain accurate tracking and reporting of volunteer hours and contact information.Grow and maintain Discovery Lab’s volunteer base.Maintain and revise volunteer processes and update the volunteer handbook and orientation as needed.Organization CollaborationCollaborates with Guest Engagement team who are frontline customer service to members and sales to guests.Collaborates with the Guest Engagement team to maintain Altru records - keeping all membership accounts up-to-date within the database.Partner with Education team to ensure strong execution.Partner with exhibits team for tape tunnel volunteer supportsCollaborate with other teams to help maintain strong partnerships.Partner with museum team to ensure volunteers are supporting where most needed, recognizing new needs and helping to identify creative solutions.Build and maintain positive relationships with museum volunteers and staff.What you’ll need:21st Century process skills: creativity, critical thinking, problem solving, innovation, collaboration, communicationAbility to effectively manage and track multiple projects simultaneously, work well under pressure with a high degree of accuracy, and meet stringent deadlines.Membership and/or Affinity Group experienceMicrosoft SuiteGreat communicatorPositive people skillsTeam playerGreat interpersonal skillsInitiativeCan-do attitudeSalesforce experience, a plusAltru experience, a plusWhom you’ll support:Discovery Lab volunteers and members. All Discovery Lab staff are encouraged to enhance team spirit and support throughout the organization.How you’ll work:This position is regular, full-time, and nonexempt with a typical schedule of Monday – Friday. Occasional after-hours or weekends may be required. Shared office environment.Physical Demands70% sitting, 30% standing, 5% lifting/carrying/pushing/pulling not more than 10-30 lbs.Mental DemandsFlexibility, reasoning, adaptability, and decision-making.