Director of Member Experience & Engagement

Invited Clubs; Cumming (GA); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Descrizione del lavoro

Invited Clubs is seeking a Director Member Experience to shape and enhance the overall member experience, drive revenue and engagement, and retain members across our private clubs. You will lead the strategy for onboarding, retention, events, and communications, while supervising the Member Experience team and coordinating cross‑department initiatives.

Responsibilities include developing engagement programs, managing a multi-channel communications plan, and partnering with leadership to align

Competenze

• 3+ years of experience in hospitality, customer relations, food & beverage, private events, or marketing and communications.
• Bachelor’s degree in hospitality management or related field preferred.
• Strong leadership and communication skills with ability to manage multiple events and programs.

Mansioni

• Develop and execute the member experience strategy to improve retention and engagement.
• Partner with GM and department heads to implement revenue-generating programs.
• Lead planning and execution of member events and experiences; monitor trends and adapt strategies.
• Oversee onboarding for new members and manage early tenure and at-risk member interventions.
• Coordinate multi-channel communications to promote club initiatives and events.

Conoscenze

Hospitality experience

Customer relations

Event management

Marketing & communications

Formazione

Bachelor's degree in hospitality management or related field

High school diploma or equivalent

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Invited Clubs is seeking a Director Member Experience to shape and enhance the overall member experience, drive revenue and engagement, and retain members across our private clubs. You will lead the strategy for onboarding, retention, events, and communications, while supervising the Member Experience team and coordinating cross‑department initiatives.

Responsibilities include developing engagement programs, managing a multi-channel communications plan, and partnering with leadership to align