Membership & Training Coordinator (Bilingual)

YMCA of the USA; Randolph Township (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Family membership

Program discounts

Job summary

The YMCA of the USA in Randolph, NJ seeks a Coordinator to support the Membership Director by leading Welcome Center staff, driving member engagement, and improving retention. This role focuses on membership sales and front-desk leadership in a community-oriented nonprofit setting.

You will train staff, develop member relations, and collaborate with community leaders to grow membership. Availability in evenings and weekends is required, with a strong emphasis on confidentiality and high

Qualifications

• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.

Responsibilities

• Support the work of the Y, focusing on membership sales and retention.
• Assist with leadership and training of the Welcome Center staff.
• Coordinate with the Membership Director and contribute to staff development.

Skills

Membership sales

Customer service

Staff supervision

Written & verbal communication

Bilingual English/Spanish (preferred)

Time management

Computer proficiency

Community relationships

Job description

The YMCA of the USA in Randolph, NJ seeks a Coordinator to support the Membership Director by leading Welcome Center staff, driving member engagement, and improving retention. This role focuses on membership sales and front-desk leadership in a community-oriented nonprofit setting.

You will train staff, develop member relations, and collaborate with community leaders to grow membership. Availability in evenings and weekends is required, with a strong emphasis on confidentiality and high