Membership & Community Engagement Specialist

YOUNG MENS CHRISTIAN ASSOCIATION OF TREN; Trenton (NJ); On-site; USD 21,000 - 26,000; Part time

Job summary

The YMCA of Trenton is seeking a Membership Services Representative to welcome members, respond to inquiries, promote memberships and programs, and maintain a positive, service-focused lobby. This part-time role offers $17.00 per hour and requires weekend availability as needed.

Responsibilities include assisting guests, handling member concerns, processing signups, and supporting volunteers while upholding the Y's values and policies in a fast-paced, in-person environment.

Qualifications

• HS diploma or equivalent required.
• 18 years of age with previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Computer literate.
• Preferably bi-lingual.
• Excellent verbal and written skills, social and problem solving skills.
• Knowledge of Core platform a plus.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Membership database needs, etc. and additional duties as needed.

Skills

Excellent interpersonal and problem‑sl

Education

HS diploma or equivalent

Job description

The YMCA of Trenton is seeking a Membership Services Representative to welcome members, respond to inquiries, promote memberships and programs, and maintain a positive, service-focused lobby. This part-time role offers $17.00 per hour and requires weekend availability as needed.

Responsibilities include assisting guests, handling member concerns, processing signups, and supporting volunteers while upholding the Y's values and policies in a fast-paced, in-person environment.